Return Policy: Your Satisfaction is Our Priority

At KLAZE, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a hassle-free return policy designed to make the process easy and convenient.

  1. 30-Day Return Window: We accept returns within 30 days from the date of purchase. This generous timeframe allows you ample opportunity to assess your item and ensure it meets your expectations.

  2. Eligibility Criteria: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and accessories are intact and included with the return.

  3. Return Process: To initiate a return, simply contact our customer support team who will guide you through the process. They will provide you with the necessary instructions and address for returning the item. Please note that the cost of return shipping will be borne by the customer unless the return is due to a defect or an error on our part.

  4. Inspection and Refund: Once we receive the returned item, our team will thoroughly inspect it to ensure it meets the return eligibility criteria. Upon successful inspection, we will process the refund using the original payment method. Please allow a reasonable amount of time for the refund to be processed and credited back to your account.

  5. Exclusions: Certain items, such as intimate apparel, beauty products, and personalized items, are non-returnable for hygiene and safety reasons. Please check the product description or contact our customer support team for clarification before making your purchase.

  6. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will promptly assist you in resolving the issue by arranging a replacement or initiating a refund.

  7. Customer Support: Our dedicated customer support team is available to address any questions or concerns you may have regarding the return process. Feel free to reach out to us, and we will be happy to assist you.

At KLAZE, your satisfaction is our priority, and we strive to provide you with the highest level of service. We appreciate your understanding and cooperation in adhering to our return policy. Shop with confidence knowing that we are here to ensure your shopping experience with us is exceptional from start to finish.